Delphi
Manufacturer Products Automotive Aftermarket About Delphi
Home : About Delphi : Social Responsibility : Quality
Print

Social Responsibility

Quality

Quality

At Delphi, we've implemented a cross-system approach to quality through the formation of a Customer Satisfaction Task Team. The team is led by a Delphi general manager and the director of Delphi manufacturing. Quality directors from each of Delphi's seven divisions are members of the task team which leads cross-divisional quality activities.

Since 1998, Delphi has received 298 quality and excellence awards, including 235 awards from our customers.

Quality Task Team Strategy

  • Institutionalize Quality System through planning, control, improvement, sharing of lessons learned, and variation reduction.
  • Implement ISO9000/QS9000 standards company-wide.
  • Assure discipline and rigor for product development process with an emphasis on prevention.
  • Implement "Best Practices", develop common initiatives, and drive for continuous improvement.
  • Improve supplier quality through executive involvement and the Advanced Product Quality Planning process.
  • Drive Statistical Engineering tools for problem solving.
  • Elimination of quality "spills" through stringent process control, product robustness, operator involvement and prevention of mislabels.
  • Protect the customer through improved first time quality and the Customer Acceptance Review and Evaluation (CARE) process.